Policy Center

Transparency, control, and security for you.

Privacy Policy

Last updated: [17/04/2026]

This Privacy Policy explains how we collect, use, and protect your information when you use this website.

1. Information We Collect

We may collect the following:

  • Name and email address (when provided)
  • Transaction-related information (processed by third-party providers)
  • Technical data (IP address, browser, device type)

We do not store payment details. All transactions are securely processed by MundPay.

2. Purpose of Data Collection

We use your data to:

  • Process and deliver digital products
  • Provide customer support
  • Improve website performance
  • Prevent fraud and unauthorized activity

3. Legal Basis (if applicable)

We process data based on:

  • Contract fulfillment (purchase and delivery)
  • Legitimate interest (security, improvements)
  • Consent (when applicable)

4. Data Sharing

We do not sell personal data.

We may share data only with:

  • Payment processors (e.g., MundPay)
  • Service providers (hosting, analytics)

5. Data Retention

We retain data only as long as necessary to:

  • Fulfill transactions
  • Comply with legal obligations
  • Resolve disputes

6. Cookies

We may use cookies for:

  • Website functionality
  • Analytics

You can disable cookies in your browser.

7. Security

We implement reasonable safeguards. However, no system is completely secure.

8. User Rights

Depending on your location, you may:

  • Request access to your data
  • Request deletion or correction

9. Third-Party Services

We are not responsible for third-party platforms linked on this site (e.g., download platforms, messaging apps).

10. Updates

We may update this policy at any time.

11. Contact

Email: support@designcontentvault.com
We provide customer support via email within 48 hours.

Terms of Service

Last updated: [17/04/2026]

By using this website, you agree to the following Terms.

1. Nature of the Product

This website offers digital products (Canva templates and related content).
No physical items are shipped.

2. Payments

All payments are securely processed by MundPay.

We do not collect or store payment details.

3. Delivery

After purchase, access is provided via:

  • Download link and/or
  • Private access (e.g., Telegram or similar)

Delivery is typically instant but may vary due to technical conditions.

4. No Guarantee of Results

We do not guarantee specific results, income, or performance from using the product.

5. Refund Policy

Due to the digital nature of the product, all sales are generally final.

Refunds may be considered only if:

  • The product was not delivered
  • There is a verified technical issue preventing access
  • Duplicate payment occurred

Requests must be made within 7 days of purchase.

6. Acceptable Use

You agree not to:

  • Resell, distribute, or share the content
  • Use the product for illegal purposes
  • Misrepresent ownership

7. Intellectual Property

All content is protected by copyright and remains the property of the seller.

Unauthorized use may result in legal action.

8. Limitation of Liability

We are not responsible for:

  • Misuse of the product
  • Third-party platform issues (e.g., Canva, Telegram, payment systems)
  • Indirect or consequential damages

9. Account & Access

We reserve the right to restrict access in case of:

  • Abuse
  • Fraud
  • Violation of these terms

10. Chargebacks & Disputes

Unauthorized chargebacks may result in:

  • Permanent access restriction
  • Legal action when applicable

Users are encouraged to contact support before opening disputes.

11. Modifications

We may update these Terms at any time.

12. Contact

Email: support@designcontentvault.com
We provide customer support via email within 48 hours.

Refund Policy

Last updated: [17/04/2026]

Thank you for your purchase.

1. Digital Product Notice

This website sells digital products (Canva templates and related materials).
All products are delivered electronically. No physical items are shipped.

2. No Refund Policy (General Rule)

Due to the digital nature of the product, all sales are considered final and non-refundable once access has been granted.

3. Exceptions (Eligible for Refund)

Refunds may be considered only under the following conditions:

  • The product was not delivered after purchase
  • There is a verified technical issue preventing access
  • A duplicate transaction occurred

All refund requests must be submitted within 7 days of purchase.

4. Access Responsibility

It is the customer's responsibility to:

  • Provide a valid email or contact method
  • Ensure access to the platform used for delivery (e.g., download link or Telegram)

Failure to access due to user error does not qualify for a refund.

5. Chargebacks & Disputes

Before initiating a dispute or chargeback, you agree to contact our support team.

Unauthorized chargebacks may result in:

  • Immediate suspension of access
  • Restriction from future purchases
  • Additional actions where applicable

6. Processing of Payments

All transactions are securely processed by our third-party payment provider, MundPay.
We do not store or process payment details directly.

7. Support

If you experience any issue, please contact us:

Email: support@designcontentvault.com

We aim to respond within 48 hours.

8. Policy Updates

We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page.

9. Agreement

By completing a purchase, you confirm that you have read and agreed to this Refund Policy.

Contact & Support

If you need help or have any questions, feel free to contact us.

Email: support@designcontentvault.com

We aim to respond to all inquiries within 24–48 hours (business days).

Support is provided via email only.
We do not offer phone or live chat support.

What can we help you with?

  • Access issues after purchase
  • Download or file access problems
  • Questions about your plan or content
  • Refund requests (according to our policy)

Important Information

  • This is a digital product (Canva templates)
  • No physical items will be shipped
  • Access is provided instantly after purchase via download link and/or private group access
  • Access duration depends on your selected plan

Before contacting support

Please make sure:

  • You used the correct email during purchase
  • You checked your spam/junk folder
  • You followed the access instructions provided after checkout